TERMS AND CONDITIONS: (MUST READ TO THE CUSTOMER)

Account Verification*

Frontier requires customers to provide their Social Security Number or Driver’s License Number when submitting an order. Your decision on whether to allow us to use these records will not affect the service you currently receive. We cannot continue to process your order without this information. By placing this order, I authorize the required credit check through a credit check with a nationwide credit bureau or use of existing information on file with the service provider’s family of companies.

CPNI Authorization*

During this session it will be necessary for us to access your telephone service and usage records to process your order.

Federal regulations require our Frontier family of companies to receive your permission in order to share your telephone account information with other Frontier family of companies involved in processing this order. Your decision on whether to allow us to use these records will not affect the service you currently receive.We cannot continue to process your order without this authorization.

Frontier Terms and Conditions*

Frontier Terms and Conditions* The terms and conditions you must review with the customer can be viewed on the link below: www.frontier.com/postedtermsandconditions Additional information about the service you are purchasing, including usage terms and conditions, service performance, and Frontier`s Network Management Policies are available online for your review. Please find this information at: frontier.com/shop/internet/aggdisclosure A Spanish version is also available at: frontier.com/es/shop/internet/aggdisclosure Yes, I agree to the Frontier Terms and Conditions

Affordable Connectivity Program*

Frontier is committed to helping qualified low-income individuals pay for internet services. The Affordable Connectivity Program (ACP) is a non-transferable (from one person to another) government assistance program that provides a discount on the cost of broadband internet access service. This program takes over for the Emergency Broadband Benefit (EBB) program which ended on 12/30/21. Existing EBB customers will continue to receive their monthly benefits under that plan until 3/1/22. You will be notified if you are required to take any action to remain on the ACP after that date. At that time your monthly benefit will change from a maximum of $50 per month to a maximum of $30 per month for non-Tribal customers. The benefit for customers living on Tribal Lands will remain up to $75. (Customers who originally qualified for EBB under the substantial loss of income qualification due to COVID will need to re-qualify in order to continue under the ACP since that is not a qualification for ACP.)

You may obtain ACP supported broadband services from any participating provider and may transfer your ACP benefit to another provider at any time.

ACP is limited to one discount per household and only eligible customers may enroll. You may be enrolled in both the ACP program and the Lifeline program.

To receive the ACP discount each month, you must certify that you or someone in your household currently receives benefits from one of these programs:

• Medicaid

• Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps

• Supplemental Security Income (SSI)

• Federal Public Housing Assistance (Section 8)

• VA Veterans Pension (Supplemental Income for Wartime Veterans)

• VA Survivors Pension

• Bureau of Indian Affairs General Assistance

• Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)

• Head Start (Income-Based)

• Food Distribution Program on Indian Reservations (FDPIR)

• National School Lunch Program (NSLP)

• School Breakfast Program (SBP)

• Federal Pell Grant

• Women, Infants and Children Program

You may also qualify if your annual income is at or below 200% of the Federal Poverty Guidelines. Please download the ACP application (también disponible en español) which is to be returned to the Universal Service Administrative Company (USAC) along with proof of eligibility or apply online at ACPBenefit.org. After USAC receives your completed application and the required proof of eligibility, they will notify you of your eligibility status.

Once you have been approved for ACP, call Frontier at 1.844.342.7501 to sign up for our low-income product offering (Frontier Essentials Internet).

If there is someone else at the address who is receiving the ACP discount and you wish to be considered a separate economic unit, the ACP Application and proof of eligibility must be submitted along with the Household Worksheet (también disponible en español).

Customers who subscribe to Seasonal, Stay Connected, or Vacation Service are not eligible for the ACP discount. Existing ACP customers must remove ACP in order to enroll in Seasonal, Stay Connected, or Vacation Service, and reapply for ACP upon restoring service.

For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions.